Support Information

Sage Pastel On-Site Support:


Compucare provides on-site support for the following versions of Sage Pastel’s software packages: V5, v6, v7, v8, v9, v10, v11, v12 & v14. Our support offering includes:


Setup – Setting up the company, general ledger, customers and suppliers master files and parameters

Installation – Installing the Pervasive database engine and Pastel Software

Trouble shooting – Assist with any Pastel Accounting and Pervasive run time errors

Data fixing - Correct any data corruption within your company

Fault finding - Issues with database connectivity, networking between workstations & other faults


On Site support is provided for the following Sage Pastel products:


Sage Pastel Xpress Startup

Sage Pastel Xpress

Sage Pastel Partner

All additional modules

 

Sage Pastel Payroll On-Site Support:


Compucare provides on-site Sage Pastel Payroll support services which includes the following:


Setup – Setting up the company, employees, payslip transactions and default parameters

Installation – Installing the Pastel Payroll product and pervasive database as well as registering the software

Trouble shooting – Assist with any Pastel Payroll or pervasive errors

Data fixing – Correct any data corruption within your company

Fault finding  - Issues with database connectivity, networking between workstations & other faults

Bi annual & Annual Reconciliations – Processing of year end rollovers, IRP5 certificates, Pastel payroll year ends and submission on easyfile


Note: All on-site support calls are billed per hour or part thereof : Hourly Rate - R 585 per Hour 



Remote and Telephonic Support


Compucare provides remote and telephonic support which includes most of the above related services unless an On-site visit is preferred.


Remote support is provided for the following Pastel products:


Sage Pastel XpressStart-up

Sage Pastel Xpress

Sage Pastel Partner

All additional modules

Sage Pastel Payroll


Note: All Remote/Telephonic support calls are billed per 15 minute session or part thereof : HourlyRate - R585 per Hour